Returns & Refund Policy

Our return window, how refunds work and how to start a return.

Last updated: October 25, 2026

We want you to be happy with your purchase. This policy explains when you can cancel, return or get a refund for products bought from Dynamic Container Supply.

Return Window

You may return an eligible product within 14 days of the delivery date.

Eligible Returns

  • The container or product must be unused, unmodified and in the same condition as when it was delivered.
  • It must be accessible for pickup by tilt-bed or flatbed truck under the same site conditions described in our Shipping Policy.

Non-Returnable Items

  • Containers that have been modified, painted, cut, insulated or fitted out after delivery.
  • Made-to-order products, such as custom container homes, offices and modified units built to your specifications.

Damaged, Defective or Not-as-Described Items

If your container arrives damaged, defective or materially different from its description, contact us within 48 hours of delivery for delivery damage, or within 7 days of delivery for any other issue, with your order number and photos. We will repair or replace the item or issue a full refund, including the original delivery charge, and we will cover the cost of pickup.

Return Shipping Costs

For returns that are not caused by our error (for example, a change of mind or ordering the wrong size), the customer pays the pickup and transport cost to return the container to our depot. We will quote this cost in writing before the pickup is booked. We do not charge a restocking fee.

Order Cancellations

You can cancel your order for a full refund at any time before the container is dispatched. If you cancel after dispatch but before delivery, the full purchase price is refunded minus the delivery costs already incurred.

Refunds

Once the returned item reaches our depot, we inspect it within 3 business days and email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the refund.

How to Start a Return

  1. Email sales@dynamiccontainersupply.com or call +1 (917) 370-9871 with your order number and reason for the return.
  2. We confirm eligibility and send you the return instructions and any pickup cost.
  3. We schedule the pickup with you.
  4. Your refund is processed after inspection, as described above.

Contact Us

Dynamic Container Supply
447 Broadway, New York, NY 10013, United States
Phone: +1 (917) 370-9871
Email: sales@dynamiccontainersupply.com